CUSTOMER DATA PRIVACY POLICIES
Belle Maison Parosand Danang Hotel is committed to protecting your personal information. We respect your privacy and strive to safeguard all data you provide to us.
I. Purpose of Collecting Personal Information
– We collect customer personal data for the following purposes:
– To provide and manage accommodation, amenities, and related services.
– To process and confirm bookings, payments, and special requests.
– To improve service quality based on customer feedback and reviews.
– To conduct promotional campaigns, marketing activities, and market research.
II. Scope of Use
Your personal data will be used within the following scope:
– To provide the services you requested at the hotel.
– To contact and inform you of new services, products, or promotional offers.
– To assist you and handle issues related to your booking and use of services.
– To improve and develop our services based on your feedback.
III. Data Retention Period
Your personal information will be stored for the duration necessary to fulfill the stated purposes or as required by applicable law.
IV. Types of Personal Information Collected
We may collect the following types of personal data:
– Full name
– Phone number
– Email address
– Date of birth
– ID/Passport number
– Payment information
– Booking details
– Service preferences
V. Methods of Information Collection
We collect customer information through the following channels:
– Direct registration: When you book or use services directly at the hotel.
– Website: When you book or interact with us via the hotel’s website.
– Social media: When you book or use services through platforms such as Facebook, Instagram, Zalo, TikTok, etc.
– Hotline/Email: When you make bookings via phone or email.
VI. Parties Who May Access Your Information
Your personal information may be shared with:
– Internal departments of the hotel to provide relevant services.
– Partners and service providers for payment processing, IT support, and logistics.
– Government authorities as required by law or official requests.
VII. Contact Information of the Data Controller
Address: Belle Maison Parosand Danang Hotel – 216 Vo Nguyen Giap Street, Son Tra District, Da Nang City, Vietnam.
Contact: Email: booking@bellemaisondanang.com | Phone: (+84) 236 392 86 88
You may contact us for any inquiries regarding the collection or processing of your personal data.
VIII. Customer Rights to Access and Modify Personal Data
You have the right to access, correct, or request deletion of your personal data at any time. To do so, please contact our customer support team using the email or phone number provided above.
IX. Complaint Handling Mechanism
If you believe your personal information has been misused or processed beyond the stated scope, you have the right to file a complaint. We will respond within three (03) business days from the date of receiving your complaint.
- Contact:
Belle Maison Parosand Danang Hotel
Address: 216 Vo Nguyen Giap Street, Son Tra District, Da Nang City, Vietnam
Hotline: (+84) 236 392 86 88
Email: booking@bellemaisondanang.com
X. Display and Updates of This Policy
This policy is publicly available on our official website. We may update it periodically, and any changes will be announced on the site. We encourage you to check regularly for the most current version of our privacy policy.